My Policies


Appointment Cancellations & Refunds


Your appointment is very important to me and it is reserved especially and exclusively for you.

I do understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, babysitters, car problems and illness are just a few of the reasons why you might have to cancel an appointment.

Please understand that when you cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment slot, and clients on my waiting list miss the opportunity to attend.

All appointments are confirmed to you via email 48 hours in advance because I know how easy it is to forget an appointment you booked months ago.  In my desire to be effective and fair to all my clients I have adopted the following policies:

A minimum of 24 hours notice to change or cancel an appointment. If you provide less, and I am unable to re book your appointment slot with another client, the policy is to apply a cancellation fee equivalent to 50% of your treatment cost.

If less than 2 hours notice is given the policy is to apply a cancellation fee equivalent to 100% of your treatment cost and this must be paid in full prior to your next appointment.

No Shows

Clients who do not cancel or simply forget or consciously choose to forgo their appointment for whatever reason will be considered a “no-show”. You will be charged the full fee for the “missed” appointment, and future service will be denied until payment is received.

Late Arrivals

If you have not arrived 15 minutes after the scheduled appointment time (and have not telephoned to say you may be late), the appointment will be forfeited and it will be construed that you are a “no-show”.(see policy above).
So as not to disrupt clients coming in after you, all time slots remain the same regardless of how late you arrive and your treatment will be reduced by the amount of time you were late. Depending upon how late you arrive, I will determine if there is enough time remaining to commence your treatment. Regardless of the length of the treatment actually given, you will be responsible for the full fee as per your booking.

Shop Orders Cancellation & Refunds


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannnot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our main address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Need help?

Contact us for questions related to refunds and returns.

Data Collection

Who am I

My business is:
Sally Diamond Therapies

My website address is:

What personal data I collect and why I collect it


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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long I retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so I can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments, you can request the removal of thos comments at any time.  This does not include any data we are obliged to keep for administrative, legal, or security purposes.


My Practice


Kent Sports Injury &
Physiotherapy Clinic
60 & 62 Cayser Drive
Kingswood, Maidstone
Kent. ME17 3QF

Tel: 07767 754896

Open Hours

Monday 9:30am - 6:30pm
Tuesday 8:30am - 6:30pm
Wednesday 8:30am - 6:30pm
Thursday 8:30am - 6:30pm
Friday 8:30am - 12:30pm